Vodafone Cook Islands is looking for a driven, commercially focused leader to join their team as Retail Sales Team Lead - Connected Living based in their Avarua retail store.

Key Responsibilities

• Lead, motivate and develop the Retail Sales team to achieve sales targets and deliver outstanding customer service

• Set clear individual and team goals, monitor performance and provide regular coaching and feedback

• Develop and implement strategies to increase store traffic, conversion rates and average transaction value

• Monitor daily sales performance and establish weekly targets to achieve monthly revenue goals

• Analyse sales results, customer preferences and market trends to identify opportunities for growth

• Build strong relationships with customers, local businesses, suppliers and business partners

• Plan and deliver in-store promotions, seasonal campaigns, discounts and product offers in collaboration with our Commercial and Marketing teams

• Drive sales of Business Enterprise solutions, including identifying leads and working with our Key Client Sales team

• Manage product procurement and inventory across devices, accessories, smart-home products and appliances

• Identify and source new products that offer customers quality and value for money

• Oversee stocktakes, inventory accuracy, pricing, merchandising and the management of slow-moving stock

• Manage daily store operations and ensure compliance with Vodafone’s policies, procedures and financial requirements

• Prepare regular sales, stock, operational and financial reports for management

Qualifications & Experience

• Essential: NCEA 3 Level pass. Desirable: Tertiary qualifications in Marketing, Business Administration, Sales / Retail related field

• 2 to 5 years sales experience; preferably in the telecommunications field

• Proficiency in Google Suite products, spreadsheets and data collection and analysis

• Proven experience leading a retail, sales or customer service team

• A strong commercial mindset and a track record of achieving sales targets and KPIs

• Excellent leadership, coaching and team-development skills

• Experience managing stock, purchasing, suppliers and inventory

• Confidence analysing sales data and using insights to improve performance

• Strong planning, organisational and problem-solving abilities

• Excellent communication and relationship-building skills

• Experience with budgets, reporting and retail financial controls

• An interest in technology, telecommunications and emerging consumer products

• A proactive, hands-on approach and the ability to thrive in a busy customer-facing environment

• This role would suit an experienced retail leader who enjoys developing people, identifying new opportunities and taking ownership of store performance

If you’re ready to lead a high-performing team and help grow Vodafone Cook Islands’ retail business, they’d love to hear from you.

Why Join Them?

• Competitive salary and comprehensive benefits

• Opportunity to grow within a dynamic commercial retail team

• Supportive and collaborative work environment

• Professional development and training opportunities

Apply now or go to https://www.vodafone.co.ck/careers-job-opportunities