Aitutaki Village are 12 standalone bungalows overlooking the world’s best lagoon. They host up to 30 guests, in this family oasis, on their side of ‘little paradise. Blue Lagoon restaurant is a 50+ seats restaurant with a beach bar and is a wedding venue.

They are now recruiting for a hands-on Management team, or strong individual, who has the passion, energy, and drive to take this Resort and Restaurant to its next level. They are recruiting for someone, who is searching to leave their own impression, a couple or individual, who has the experience to operate with a sense of ownership.

Experience in operations, FOH, F&B, HK, marketing, social media, financials, etc. – all-round know how of all practicalities, where logical, practical, common-sense, and organized methodology are sought. Eco Tourism and enhancement, embracing natures elements to ensure that they are giving back whilst living on an Island in the tropics and retaining a keen sense of obligation to keep mother nature happy for the next generation would be key.

The role includes…

Management of Utilities and Services:

• Electricity, Gas, Water, Waste Management, Septic Management – they do have a Maintenance Manager who heads up all theirbusinesses on Aitutaki

Management of Grounds:

• Grounds and gardens upkeep
• Water-sports equipment care
• General resort repairs and maintenance – painting/keeping the assets working efficiently
• Planned, preventative and scheduled maintenance

Asset Management and upkeep:

• Furnishings and fittings, tools, plant and equipment, vehicles

Housekeeping Management:

• Management of housekeeping requirements through stock checks and weekly shopping
• Management of housekeeping team and rostering
• Housekeeping are expected to ensure all Bungalows are serviced daily as per Resort policies and check in and check out cleaning procedures are followed
• Housekeeping also do all the Resort laundry, while protecting the environment
• Housekeeper requirements are based on Resort occupancy and business needs
• Housekeeping hours are dynamic and will change depending on occupancy %
• As the team leader, it would be essential to have a great eye for detail and a calmness to correct any issues that are not quite ‘good enough’

Aitutaki Village runs at an average of 65% occupancy

Human Resources & Financial Accounting.

• Train, supervise, motivate, discipline and monitor the performance of all employees in accordance with the Local Employment Law (Employment Relation Act 2012) and the company policy
• Aitutaki Village has a small operations team, who all work effectively together with the management couple setting the example, ‘hands on’ working side by side with the team and building good working relationships
• Manage staff time sheets, hours and rosters and weekly wages
• Enter petty cash and payments issued for monthly utilities, shopping, wages etc, as per pre-approved budgets
• Reconcile credit card and revenue settlements, payments from suppliers and basic, general bank ledger via the Accounting System
• An average approximately 3 hours a day is required to manage this efficiently
• Higher end accounting is taken care of by the company Accountant
• Sustain and manage basic operational budgets, reported to owner/directors on a monthly basis. EOM – P&L monthly narrative.

Reservations and Guests’ Relations:

• Initiate guest interaction from time of reservation
• Send out welcome emails
• Find out needs/wants to prepare and deliver
• Build up a proficient knowledge of our Property Management System (PMS) Channel Manager/Online travel agent, (OTA) extranets, social media channels and our website management
• Ensure Guest check in/out experience is as seamless as possible, and their expectations are met resulting in increased positive feedback/ratings/reviews
• Ensure you have full scope of guest travel plans – flight arrivals/departures, car/scooter hire requirements, ’bucket list’ information where possible well ahead of arrival
• Maintain high-quality facilities and remedying problems quickly should they arise
• Manage guest relations through arranging dinner bookings/local tours/suggesting itineraries and providing local information
• Host, Concierge, Magician…

Requirements:

• Basic computer experience with a sound knowledge of Outlook, Word & Excel
• Experience in leading staff during service and interacting with resort guests
• The ability to maintain high and consistent standards within the team
• An understanding and implementation of basic Occupational Health & Safety principles
• Candidates should be able to demonstrate a stable work history, exhibiting progression within the hospitality industry along with experience in Island resorts, in remote places, preferred, although not essential

They are seeking a couple or individual who are flexible, resilient, patient and approachable as well as having a good sense of humour, sober habits, tenacious and are generally fit and healthy.

_Contract: 3 years (upon completion of 90-day trial period)
Start Date: Early 2023
Schedule: Hours based on business demand, and compensation accordingly_

Salary: Remuneration is negotiable on, experience, diversity, passion, enthusiasm and above all Practical Know-How
Expat Benefits: Housing, breakfast, return airfares, immigration costs, one month vacation, medical insurance cover, this excellent package is underpinned by the rewards associated with working on an Paradise Island in the Pacific.

Please include a full resume for both candidates including details about your personal goals and aspirations. Candidates must be free of any criminal convictions and able to work overseas in order to comply with Cook Islands Immigration requirements.